Evaluation of User Experience of Bangladesh E-government Services: A Student’s Perspective
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Department of Computer Science and Engineering(CSE), Islamic University of Technology(IUT), Board Bazar, Gazipur-1704, Bangladesh
Abstract
With the government striving to make the country digitally driven, the Bangladesh Na tional Digital Architecture (BNDA) framework was made to ensure improved and more
user-friendly services. The e-services of the Bangladesh Government have already im plemented the BNDA framework. The usability of those services is a prime concern to
be able to reach a large number of users. Although previous studies on the usability of
government websites were made, no significant research from the user experience per spective has been done on the newly designed e-service websites. This research aims
to evaluate the User Experience(UX) of two e-service websites namely, Railway Ser vice and Surokkha-Vaccine Management System of the Bangladesh Government from
the students’ perspective. As students are a majority part of the user base of these
e-services both directly and indirectly, it is crucial to know about their user experi ence. The study uses the widely recognized Jakob Nielsen’s 10 Usability Principles for
user interface design for Heuristic Evaluation (HE) and User Experience Questionnaire
(UEQ) questionnaire for the evaluation of user experience. The findings prove that the
user experience of the e-services is still not meeting the UX standards. Specifically, the
novelty factor needs more improvement than the rest of the factors as their results are
mostly below average or less according to the gathered data. The data gathered from
this research can be used to make e-service websites that give a more user-friendly ex perience by following UX standards
Description
Supervised by
Mr. Md. Jubair Ibna Mostafa
Assistant Professor,
Department of Computer Science and Engineering(CSE),
Islamic University of Technology(IUT),
Board Bazar, Gazipur-1704, Bangladesh
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Citation
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