Revenue Assurance Practices and Challenges at Fiber@Home Limited

Abstract

Executive Summary This report highlights my learnings and experiences as an intern in the Revenue Assurance function at Fiber@Home Limited’s Finance & Accounts department. This report’s objective is to portray a clear and concise overview of the organization, its different departments, and their primary activities, how they conduct their operations, and my activities in this organization. This report will also highlight the details of the workflow of the Revenue Assurance function. This study was conducted using primary and secondary sources of information. Most of the information came from my everyday learning and interactions with people. Additional data was gathered through the company booklet, website, and other relevant materials. Fiber@Home Limited is our country’s first and largest private NTTN(Nationwide Telecommunication Transmission Network) operator. It is the first company in Bangladesh to receive the NTTN license, which makes it the pioneer in the industry. The company provides services for the Government, Mobile Network Operators, ISPs, Cable TV operators, Gateway operators, and other Access Network Service (ANS) operators in the country. It has some associated companies that also work together to strengthen the telecommunications sector of Bangladesh. During my internship, I was primarily involved in the revenue assurance function, where my main role was to learn about the billing process in detail and how to ensure the timely collection of the services provided to various clients of the company. In this report, I will share my internship experience at Fiber@Home Limited.