Analyzing Business Growth and Service Development in Tech-Driven Courier Services at Carry Bee

Abstract

Executive Summary This internship report highlights my experiences as a Business and Performance Management intern at CarryBee Express Limited. The objective of the report is to provide a clear and concise overview of the organization, its operational structure, and its strategic focus on service development and business expansion. It outlines how CarryBee conducts business in a tech-driven logistics environment and details my roles and responsibilities throughout the internship. CarryBee Express Limited, a subsidiary concern of US Bangla Airlines is a fast-growing courier service company that leverages technology to improve efficiency and scalability. The company is focused on redefining last-mile delivery through digital optimization and customer-centric service models. During my internship, I worked closely with the Business and Performance Management team, where our core priorities included analyzing business growth, evaluating performance metrics, and supporting service enhancement initiatives. This report will share insights from my experience at CarryBee and reflect on the knowledge and skills I gained from being part of a fast-paced, innovation-driven environment